Warranty

If there is equipment that does not work properly out in the field, Renew World Outreach will do it’s best to repair or replace (at our discretion). If your equipment is not working properly, contact us.

Shipping

When a donation is received and is designated toward a specific worker in the field, equipment will be shipped within 3 to 5 business days.  If the equipment is needed more quickly, please give us a call.

While we are able to ship to virtually any address in the world, we find that customs and duties often total to more than the item’s value. Therefore, Renew does not ship internationally and our recommendation is to have your equipment shipped to a US address and then carried into your destination country as luggage. If you have any questions feel free to call Renew directly.

LightStreams FAQ

LightStreams

Vista 1000 FAQ

Vista 1000 Power, Battery, and Charging

What size and type of battery comes with the Vista 1000?

The Vista 1000 Backpack System is solar-powered and includes a 150 Watt-hour lithium smart battery. The Vista 1000 can also run from AC (wall outlet) power.

How long does a battery-powered Vista 1000 run from a full battery?

It runs for 7-8 hours, depending on use (for example, movies use more power than talking; more power is used by a greater volume; etc.).

How long does it take to charge the battery from the solar panel?

It takes about 8-12 hours to charge, or a full day in the sun. This time can be lengthened by the presence of clouds or shade, or by latitude. Having an additional battery is one way to guard against insufficient charging, as in the event that the original battery does not complete charging on a given day due to environmental or other circumstances, you can have a fully charged backup battery ready to take its place for the occasion.

Can the Vista 1000 be run or the battery be charged via an AC wall outlet?

Yes, the Vista 1000 includes an AC adapter to run the system from AC power ( 110V – 240V, 50/60 Hz), and an AC charger to charge the battery from AC power (110V – 240V, 50/60 Hz).

How long does it take to charge the battery via an AC wall outlet?

About 4 hours.

Can a battery-powered Vista 1000 be charged via a car or other automobile?

Yes, the system includes a cigarette lighter charger for the battery.

How much power does a battery-powered Vista 1000 consume?

It consumes approximately 25-30 Watts, depending on the volume, number of speakers used, etc.

Vista 1000 Projector

Is a low-lumen projector really bright enough to show a movie to 1,000 people?

This projector will surprise you (it certainly surprised us): In a dark environment, this LED projector easily fills our 92″ screen with a bright, clear image. Some users have contacted us to say that they were able to show the film to more than 1,000 at a time. The picture is so bright in total darkness that the image shows through to the other side of our round screen, allowing even more viewers.

How long does the Vista 1000 projector bulb last?

Because it is an LED (light-emitting diode) instead of a standard bulb, it has as much as 20,000 hours of life. Think of it this way: you could show a 2-hour film every day – that’s 365 times per year – and still be using this LED projector 20 years from now without replacing the bulb.

 

Vista 1000 General Information

What is the difference between the horn and marine speakers?

The horn speaker is very loud, but delivers less bass or low-end sound. The marine speaker is not quite as loud, but has a very well-rounded sound including the low-end or bass. Many people prefer to use two speakers, one of each kind for a crowd of 1000+ listeners.

 

Vista 1000 Media

What type of media will work with the Vista 1000?

The Vista 1000 will only play media from microSD cards. We recommend that videos be formatted with the following specifications:

  • Container: MP4 (.mp4)
  • Video Codec: H.264 or x264 (Baseline profile), a.k.a. (MPEG-4) AVC
  • Audio Codec: AAC

For more information, please also see our help page for converting media here.

Vista 500 EX FAQ

Vista 500 EX Power, Battery, and Charging

What size and type of battery comes with the Vista 500 EX?

The Vista 500 EX Presentation System is solar-powered and includes a (150 watt hour battery) LiFePo4 battery. The Vista 500 EX can also run from AC (wall outlet) power.

How long does a battery-powered Vista 500 run from a full battery?

It can run up to 7 hours, depending on use (for example, movies use more power than talking; more power is used by a greater volume; etc.).

How long does it take to charge the battery from the solar panel?

It takes about 8-12 hours to charge or a full day in the sun. This time can be lengthened by the presence of clouds or shade, or by latitude. Purchasing an additional battery is one way to guard against insufficient charging, as in the event that the original battery does not complete charging on a given day due to environmental or other circumstances, you can have a fully charged backup battery ready to take its place for the occasion.

Can the Vista 500 EX be run or the battery be charged via an AC wall outlet?

Yes, the Vista 500 EX includes an AC adapter which can be used either to run the system from AC power (110V – 240V, 50/60 Hz), and an AC charger to charge the battery from AC power (110V – 240V, 50/60 Hz).

How long does it take to charge the battery via an AC wall outlet?

About 4 hours.

Can a battery-powered Vista 500 EX be charged via a car or other automobile?

Yes, the system includes a cigarette lighter charger for the battery.

How much power does a battery-powered Vista 500 EX consume?

Approximately 20-25 Watts, depending on the volume, number of speakers used, etc.

Vista 500 EX Projector

Is a low-lumen projector really bright enough to show a movie to 500 – 1,000 people?

This projector will surprise you (it certainly surprised us): In a dark environment, this LED projector easily fills our 92″ screen with a bright, clear image. Some users have contacted us to say that they were able to show the film to more than 1,000 at a time. The picture is so bright in total darkness that the image shows through to the other side of our round screen, allowing even more viewers.

How long does the Vista 500 EX projector bulb last?

Because it is an LED (light-emitting diode) instead of a standard bulb, it has as much as 20,000 hours of life. Think of it this way: you could show a 2-hour film every day – that’s 365 times per year – and still be using this LED projector 20 years from now without replacing the bulb.

 

Vista 500 EX Media

What type of media will work with the Vista 500 EX?

The Vista 500 EX will only play media from microSD cards. We recommend that videos be formatted as with the following specifications:

  • Container: MP4 (.mp4)
  • Video Codec: H.264 or x264 (Baseline profile), a.k.a. (MPEG-4) AVC
  • Audio Codec: AAC

For more information, please also see our help page for converting media here.

Vista 500 EX General Information

What is the difference between the horn and marine speakers?

The horn speaker is very loud, but delivers less bass or low-end sound. The marine speaker is not quite as loud, but has a very well-rounded sound including the low-end or bass. Many people prefer to use two speakers, one of each kind for a crowd of 1000+ listeners.

Can I take the Vista 500 EX in its original carrying case on an airplane as a carry-on item?

Yes, the Vista 500 EX carrying case is small enough to be considered a carry-on item just like a camera or laptop bag.

Vista 200 Bright FAQ

Vista 200 Bright Power and Battery

How much power does the Vista 200 Bright consume?

Approximately 15-20 Watts, depending on the sound volume.

What size and type of battery comes with the Vista 200 System?
The Vista 200 Bright uses a 50 Watt-hour LiFePo4 battery.

How long can the system run off of a full battery?

It can run for about 2 hours and 15 minutes, depending on how it is used (for example, movies use more power than talking; more power is used by a greater volume; etc.).

Vista 200 Bright Charging

How long does it take to charge the battery from the solar panel?

It takes about 8-12 hours to charge or a full day in the sun. This time can be lengthened by the presence of clouds, shade, or by latitude. Purchasing an additional battery is one way to guard against insufficient charging, as in the event that the original battery does not complete charging on a given day due to environmental or other circumstances, you can have a fully charged backup battery ready to take its place for the occasion.

Can a Vista 200 Bright battery be charged via an AC wall outlet?

Yes, the Vista 200 Bright includes an AC adapter to charge the battery and run the system from AC power (110V – 240V, 50/60 Hz). It takes about 4 hours to charge from AC.

Can a Vista 200 Bright battery be charged via an automobile or another type of vehicle?

Yes, the system includes a cigarette lighter charger for the battery.

Vista 200 Bright Projector

Is a low-lumen projector really bright enough to show a movie for up to 200 people?

The brightness of this projector might surprise you (it certainly surprised us): in a dark environment, this LED projector fills a 92″ screen with a bright, clear image. We are getting numerous field reports from users who are very pleased with the brightness and clarity.

How long does the Vista 200 Bright projector bulb last?

Because it is an LED (light-emitting diode) instead of a standard bulb, it has as much as 20,000 hours of life. Think of it this way: you could show a 2-hour film every day – that’s 365 times per year – and still be using this LED projector 20 years from now without replacing the bulb.

 

Vista 200 Bright Media

What type of media will work with the Vista 200?

The Vista 200 Bright will only play media from microSD cards. We recommend that videos be formatted with the following specifications:

  • Container: MP4 (.mp4)
  • Video Codec: H.264 or x264 (Baseline profile), a.k.a. (MPEG-4) AVC
  • Audio Codec: AAC

For more information, please also see our help page for converting media here.

Can I load media from a DVD onto a microSD card?

Of course, as long as you have the rights to do so. Refer to our visual instructions for ripping, formatting, and loading for the Vista 200 Bright.

Vista 200 Bright General Information

Can I take the Vista 200 Bright in its original carrying case on an airplane as a carry-on item?

Yes, the Vista 200 Bright carrying case is small enough to be considered a carry-on item just like a camera or laptop bag.

LightStream

  1. What is the difference between the LightStream and similar devices?

    Compare the LightStream’s features and specs with other devices by clicking the button below.

  1. What file types does the LightStream accept?

AUDIO

  • aiff
  • basic
  • L24
  • midi
  • mp3
  • mp4
  • mpeg
  • ogg
  • opus
  • realaudio
  • TSP-audio
  • vorbis
  • wav
  • webm
  • wma

VIDEO

  • 3gpp
  • fli
  • flv
  • matroska
  • msvideo
  • mpeg
  • mp4
  • ogg
  • quicktime
  • sgi-movie
  • vivo
  • webm
  • wmv

IMAGE

  • bmp
  • gif
  • ico
  • jpeg
  • png
  • svg
  • tiff

TEXT/OTHER

  • apk
  • csv
  • doc
  • epub
  • gzip
  • jar
  • octet-stream
  • pdf
  • plain
  • postscript
  • rtf
  • sgml
  • tab
  • template
  • tsv
  • vcard
  • xls
  • xml
  • zip
  1. Is it possible to power the LightStream from other power sources such as non-Renew batteries of solar panels?

    The LightStream runs on 5V through a microUSB connection. It will probably work with other batteries which supply a stable 5V2A, but Renew cannot guarantee that it will work with anything other than our power supplies/batteries. You will also void your warranty by using a non-Renew battery. You should NOT attempt to power the LightStream directly from a solar panel.

  1. Let’s assume that the LightStream is transmitting in a high-security area and is detected by those opposed to the transmission. How easy is it to pinpoint the location of the unit? Is there an easy, inexpensive way to defeat attempts to pinpoint the location?

    As to pinpointing the location of the unit, one would have to have a WiFi capable device that can accurately tell the strength of the WiFi signal. A person with this device could get within 10-15 feet or so of the LightStream. They would then have to physically search for it. The only way to prevent this would be to disable WiFi.

  1. How can I change the name of the Wi-Fi SSID to something other than “LightStream?” What about the name of the Bluetooth prompt?

    The Wi-Fi SSID and the Bluetooth name may be changed by logging into the administrative page on the LightStream’s Wi-Fi.

  1. What is the LightStream’s data/media storage capacity?

    The LightStream core allows approximately 14 GB of media storage. The USB “Update Media” drive allows approximately 7.7 GB of media storage. This means you can upload up to 14 total GB of media to the LightStream, but only up to 7.7 GB at a time (if using the USB “Update Media” drive).

  1. How can I add new media and/or remove old media on my LightStream?

    Please see page 13 and 14 of the LightStream User Manual for detailed instructions.

  1. What format of audio and video files do I need to use on my LightStream?

    Audio files should be in the .MP3 format to reach the most phones, and video files should be in the .3GP format for use on the largest number of phones, or .MP4 if they will be used only on smartphones. We recommend that you check out our media conversion page to select the best format for your purpose. You’ll find step by step tutorials to help you through the whole process.

    • Converting Video Tutorial. Note: if you are converting video for Wi-Fi and MicroSD cards, be sure to select a higher bitrate, and if you are converting video for Bluetooth, be sure to select the lowest bitrate. The tutorial will go over this in Section 2 part 6.
    • Converting Audio Tutorial. Note: if you are converting audio for Wi-Fi and MicroSD cards, be sure to select “High Quality” audio, and if you are converting audio for Bluetooth, select “Low Quality” audio.
    1. How many hours can the LightStream run on a single charge?

      Approximately 8 hours.

    1. What are the operating temperature specs?

      These specs are still being determined, but it is possible to operate the system at 100 degrees Fahrenheit for at least a week, probably much longer.

    1. Where can I get more regionally-focused content beyond the JESUS Film and other Renew media?

      • Jesus Film Media offers a number of feature-length and short films beside the JESUS film in many languages. An alternative content includes The Story of JESUS for Children and Magdalena, among others.
      • Faith Comes by Hearing offers audio recordings of the New Testament, as well as the Old Testament and Scripture portions for a number of languages.
      • Global Recordings Network offers audio and video content that can be searched by language or country.
      • The HOPE Project offers The Hope film in a number of major languages.
      • The God’s Story Project offers the God’s Story: From Creation to Eternity video in hundreds of large languages.
      • Create International offers content targeted for specific regions of the world (e.g., Central Asia, South Asia, Southeast Asia, East Asia, Indo-China, Middle East and North Africa) and specific faiths.
      • Joshua Project indicates whether a particular language has a JESUS film, audio Bible, or other Gospel media available, and allows you to search by people group, country, or language.
      • The Minority Language Resource File collects information about Gospel media available for particular languages, and allows you to search by country or language.
      • Scripture Earth is similar.
      • eBible.org provides links to text and audio Scripture, some of which are regionally focused (e.g., Australian Aboriginal Bibles, Pacific Bibles, Papua New Guinea Scriptures, Vanuatu Bibles).
      • God Provides—this learning experience offers a rich, dramatic journey through six theater-quality, epic short films and printed Companion Guide that can be used for individual or group study. The films are available in over 20 languages.
    1. What are the physical dimensions including device and shipping weight?

      SHIPPING

      • Every LightStream is shipped in a 13 x 10 x 9 inch box
      • The LightStream AC ships at 3 lbs
      • The LightStream Mobile ships at 5 lbs
      • The LightStream Solar ships at 7 lbs

      DIMENSIONS

      • The LightStream AC and LightStream Mobile come in an 11 x 3.5 x 8 inch bag
      • The LightStream Solar comes in a 12.25 x 4.5 x 8.5 inch bag
    1. What is the typical operating current when no one is actually downloading a file?

      About 2. watts.

    1. What is the current needed during a typical file download?

      The system fluctuates between 2.5 and 3.5 watts.

    1. Is there a quiescent state that will draw even less power when no other devices are in the vicinity?

      No.

  1. Is a schematic available to study power consumption?

    Not yet, but after testing, we would like to provide that in the future.

Wi-Fi

    1. Wi-Fi isn’t working! Help!

      When plugging the WiFi adapter in, it is important to make sure the system is powered OFF before plugging it in. I.e., the Wi-Fi adapter must already be plugged into the LightStream Core when the system is powered on. You also must make sure you are first connecting to the Wi-Fi “LightStream” network, and then opening your web browser. You will not automatically see the LightStream’s Wi-Fi user interface until you open your web browser.

    1. When I try to stream and/or download from the LightStream’s Wi-Fi it is not working. How can I fix this?

      First try clearing your web browser’s cache. We have observed that this can fix the issue. Typically you can do this by opening up the settings of your web browser (either on a mobile device or on a computer) and finding an option to “clear cache” or “clear browsing data.” If this does not resolve the issue, try re-loading your media onto the LightStream. If you’re still having issues after this, please contact help@renewoutreach.com and we’ll be happy to assist you.

    1. Do you have to type a specific URL or IP address into your web address bar to access the LightStream’s Wi-Fi user interface?

      No, but what you have to type in depends on the browser. The LightStream will automatically redirect to its own internal website. Usually you have to type something into the address bar, but it doesn’t matter what. For example, if you type www.yahoo.com into the address bar, it will redirect to the LightStream user interface. However, we have observed that some browsers will automatically load the user interface as soon as you open them.

    1. What is the bandwidth of the Wi-Fi?

      We have observed a download speed of about 2MB/sec. This means that you would download the full JESUS Film (in mobile phone format) in about 3 minutes. If you wanted to download a full 4GB of media, it would take you about 30 minutes.

    1. How many devices can download/stream simultaneously?

      We have observed 15 users simultaneously streaming the JESUS Film over Wi-Fi. We have not yet been able to test the upper limit of the number of users. However, you may see noticeable slow-down once you move beyond 15 users.

    1. What is the range of the Wi-Fi? Can it be increased?

      The range of Wi-Fi is 150 ft. For most Wi-Fi devices, the transmission range is more limited by the device than by the LightStream. E.g., an iPhone does not have 150 ft. of Wi-Fi range so it doesn’t matter if we increase the LightStream’s range – the iPhone will still have to be within 150 ft. Thus, we do not have any plans to increase the transmission range at this time.

    1. How can I change the Wi-Fi user interface?

      The Wi-Fi user interface may be changed by logging into the administrative page on the LightStream’s Wi-Fi. Click here for step-by-step instructions for customizing the interface yourself. We have designed the current WiFi web user interface to fit a broad range of strategies and needs. If you would like it further customized to meet your specific needs, please let us know. We offer options to customize the Wi-Fi web user interface for an additional cost.

    1. The LightStream user manual says (on page 13) that I should see both a “bluetooth” and a “wifi” folder on my Renew USB flash drive, but I don’t see these folders. What should I do?

      If you don’t see either of these folders on your Renew USB flash drive, then it’s okay to create them yourself. Just create two new folders (or one, if only one is missing) in the root of the USB flash drive (that is, where you find yourself when you first open the flash drive on your computer), and name one of them “bluetooth” (without quotes) and the other “wifi” (also without quotes).

    1. How do I know how many people have downloaded or streamed content from the LightStream?

      The administrative page on the Wi-Fi user interface provides all of these statistics, which you can also easily export to a .csv file so you can view them in Excel.

    1. Can I track which phones received files so I can follow up with that person?

      No. The only way to achieve this would be to put a message in a file, either text, audio, or video, that tells the person to contact you.

  1. I have lost or forgotten my username or password to the admin site. How can I reset my login details?

    Currently, the only way to reset the username and password to their defaults is by running or re-running a firmware update. Instructions on downloading and applying the necessary files can be found on page 17 of the LightStream user manual. After updating, you can log in with the default credentials and change them again from here.

Bluetooth

    1. Bluetooth is not working! Help!

      First, make sure the LightStream is powered on and verify that Wi-Fi is working correctly. If Wi-Fi is not working, the entire unit may not be receiving adequate power. Once you have verified that Wi-Fi is working, check to make sure your phone’s Bluetooth is turned on and is in “discoverable” or “visible” mode and then wait for a prompt from the LightStream. **If there are many Bluetooth-enabled phones in the area, it may take some time before the LightStream attempts to push to your phone since it might try the other phones first.** If you are still not receiving a prompt from the LightStream, you can check the LightStream admin page to make sure your phone is being “seen” by the LightStream. To do this, connect to the LightStream’s WiFi and then enter 192.168.211.1/admin into your web address bar. On this page you can identify if your phone has been picked up by the LightStream. You may also remove it from the “Bluetooth Excluded Devices” list if you have accidently rejected the prompt too many times.
      Also, sometimes the user’s phone must be restarted before it will receive a request from the LightStream.

    1. How does the LightStream determine which Bluetooth files are pushed first?

      Files placed in the “Bluetooth” folder will be pushed in alphanumeric order based upon their file name.

    2. What is the maximum file size for Bluetooth transfers?

      We recommend that you transfer files no larger than 20MB. Transferring files larger than this may result in a very slow or failed transfer.

    1. The LightStream user manual says (on page 13) that I should see both a “bluetooth” and a “wifi” folder on my Renew USB flash drive, but I don’t see these folders. What should I do?

      If you don’t see either of these folders on your Renew USB flash drive, then it’s okay to create them yourself. Just create two new folders (or one, if only one is missing) in the root of the USB flash drive (that is, where you find yourself when you first open the flash drive on your computer), and name one of them “bluetooth” (without quotes) and the other “wifi” (also without quotes).

    1. Which phones will the Bluetooth feature work on?

      We have tested the LightStream’s Bluetooth functionality with multiple models of phones manufactured by Huawei, LG, Motorola, Nokia, Samsung, and Sony-Ericsson and verified that it works correctly.
      Some reasons why your phone may still not receive the Bluetooth transfer from the LightStream:

        • We have observed that some Blackberry phones will not work unless you put the Blackberry into a special Bluetooth receiving mode. Please see your phone’s user manual for instructions on how to do this. We do not have any way to improve this on the LightStream’s end.
        • Sometimes the Bluetooth transfer will not work because the phone does not accept the type of file being pushed by the LightStream. For example, some phones will not play .3gp video files (or any video files for that matter), so they will reject the Bluetooth transfer.
        • The Bluetooth transfer may fail if you do not have enough available memory to store the file on your phone. Some feature phones require you to have a microSD card installed to accept the Bluetooth file transfer from the LightStream.
        • How Bluetooth transfer may fail if you do not have enough available memory to store the file on your phone. Some feature phones require you to have a microSD card installed to accept the Bluetooth file transfer from the LightStream. Bluetooth downloads at approximately 60-150KB/sec depending on the phone. This means that you can download the GRN Good News gospel presentation (in mobile phone format) in about 30 seconds to 2 minutes depending on the phone you’re using.
      • Notice that Bluetooth is MUCH MUCH slower than Wi-Fi (close to 20x slower). If you have a smartphone you should always use Wi-Fi rather than Bluetooth
    1. Why isn’t Bluetooth working on my Apple iPhone/iPad/iPod/Mac book/etc.?

      Apple has intentionally removed the capability to share files through Bluetooth to prevent people from obtaining media outside Apple’s approved distribution channels. You will be unable to send or receive files via Bluetooth with an Apple device. You should use Wi-Fi instead.

    1. I attempted to pair my device with the LightStream and it didn’t work. I cannot browse the media.

      You do not need to use your phone to try to “pair” it with the LightStream. The LightStream only sends files through a Bluetooth “push” protocol. You cannot pair with it or browse its contents. You simply need to make sure your mobile device has Bluetooth turned on and it is in “discoverable” or “visible” mode. Then wait until you see a prompt from the LightStream. Note that this prompt may ask you to “pair” with LightStream. This is okay, just say “yes” or “accept.” The download will then begin.

    1. What is Bluetooth and what is pairing?

      Check it out here: http://en.wikipedia.org/wiki/Bluetooth

    1. How do I figure out how to turn Bluetooth on?

      Because every phone can be different, look at your phone’s user manual. You should also be able to find it by doing a Google search for your phone’s model.

    1. How will I know when my phone’s Bluetooth is turned on?

      Please see your phone’s user manual for detailed instructions.

  1. How can I make my LightStream send Bluetooth files to more than one phone at a time?

    The LightStream is set for optimum performance to as many phones as possible in the shortest amount of time. It is not possible to change this configuration because performance would suffer. Currently, you can send a media file that is approximately 5MB to 10 phones in less than 7 minutes. This is better performance than any other Bluetooth push device on the market.

MicroSD Card Copying

    1. Can the system be used efficiently as a microSD card duplicator?

      Yes. It is possible to copy the media on the LightStream to 4 microSD cards simultaneously. 1.5GB of data takes about 7 minutes to copy in this scenario.

    1. Do I have to format the microSD cards before I copy the LightStream’s media onto them?

      No. The LightStream will copy to microSD cards whether they are blank or they already have data on them.

    1. Will the LightStream overwrite (delete) the stuff I already have on my microSD card when it copies?

      No. The LightStream will not touch any data already contained on the microSD card.

  1. What if my microSD card doesn’t have enough space to fit all the media on the LightStream?

    The LightStream will copy media content from the LightStream onto the microSD card in alpha-numeric order until the microSD card runs out of space, and then it will stop. For example, if you have 3 files on your LightStream: Jesus_Film.3gp, The_Hope.3gp, and GRN_Good_News.3gp, but you only have about 400MB of free space on your microSD card, this is what will happen: GRN_Good_News.3gp will copy first because it begins with “G.” Jesus_Film.3gp will copy second because it begins with “J.” The_Hope.3gp will not copy because your microSD card will have run out of free space. If you wanted to make sure that The_Hope.3gp would copy first in this scenario, you could rename the file to 1The_Hope.3gp.